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Call Center Management on Fast Forward:

Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)


Brad Cleveland
ISBN: 1932558063, Paperback - BUY

The industry's # 1 selling book on call center management!

Written by Brad Cleveland, the president of ICMI and one of the world's foremost authorities on call center management and customer services, Call Center Management on Fast Forward has been the industry's standard reference on running a call center operation since it was originally published in 1997.


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