Finding a Call Center Job
Finding a Call Center Job
By Shela Kay Janda
Call Centers have the capability to create a large number of jobs or employment opportunities. For this reason so many communities with soaring unemployment rates try to find call center companies in the vicinity and that is the reason offshore countries are approaching to expand and create their own call center unit or industry.
The scope for finding a job in a call center is immense. However the nature of jobs may vary from hourly or agent jobs to stay at home jobs to salaried jobs like IT jobs, account management jobs, supervisory
jobs and executive jobs.
Before starting your career in a call center industry, the first and the foremost thing you should know is 'how to find a call center job'. In order to find a call center job you need to consider the following the factors:
Firstly, you should consider whether you are willing to change your base or you want to stick to your present location only.
Secondly, you must try and figure out how much you can commute regularly?
On the basis of these two (somewhat) prime factors, you may find out the cities or the location, where you would be comfortable to work. This is the initial stage in finding a call center job.
Then you must try to figure out the main keyword that would represent the position in which you are qualified to be designated in the call center job. Eg: Trainee or manager or HR or agent or customer service etc, depending on the area you are interested in, to apply for.
The third step in finding the call center job would include looking for call center jobs in your preferred area. You can take help of Job center career engines to find the suitable job for you but remember to register in it before starting to use it.
In the fourth step of finding a call center job you can take help of the Internet and post your resume online or you can either fax or email your curriculum vitae to the concerned firms. You may post your resume here - http://www.callcenterleaders.com/
While finding a job in call center you must know the various types of call center jobs since the requirements of different call centers are different. Some of the common designations are as follows:
· Customer service executive
· Supervisor or team leader
· Training manager
· Training delivery
· Workforce scheduler
· Quality monitoring or quality assurance team member
· Business analyst (reporting and financials)
· Process specialist
· Human resource (hiring and recruiting)
· Information technology
· Call center manager or director
· Voice modulator
NOTE: If you possess the skills of Customer service, proper knowledge of communications like voice modulation, grammar, and verbalization, enunciation, pronunciation, listening, computer, writing, interpersonal (people skills), multi-tasking, variance management and telephone manners as well as ability to generate sales, then without much delay start finding a call center job.
Shela Kay Janda is an executive call center recruiter for CONTACT CENTER RECRUITING (CCR) and regularly writes for the Call Center Leaders member newsletter. For more call center jobs tips and tools, visit the Call Center Leaders Career Resource Center.
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